PRIVACY POLICY

Effective Date: June 16, 2026

Introduction

Wave is committed to protecting the privacy and confidentiality of the personal information entrusted to us by clients, participants, website visitors, and prospective clients.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable Canadian privacy laws.

By accessing our website, engaging our services, registering for programs, completing forms, attending workshops, or otherwise interacting with our business, you consent to the practices described in this Privacy Policy.

Who We Are

Wave provides leadership development, psychological health and safety consulting, facilitation, coaching, speaking, workshops, assessments, organizational development services, and educational programs.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name

• Email address

• Telephone number

• Mailing address

• Employer or business information

• Billing information

• Program registration information

• Coaching intake information

• Assessment responses

• Survey responses

• Workshop participation information

• Communication records

• Feedback and testimonials

• Information submitted through forms, applications, questionnaires, or assessments

We may also collect technical information such as:

• IP address

• Browser type

• Device information

• Website usage information

• Cookie data

• Analytics information

Why We Collect Information

We collect information to:

• Deliver coaching, consulting, facilitation, and training services

• Register participants for programs and events

• Process payments

• Communicate regarding services and programs

• Schedule appointments

• Provide educational resources

• Improve our services

• Conduct evaluations and assessments

• Maintain business records

• Comply with legal obligations

• Protect our legal rights and interests

Coaching, Consulting, and Training Disclaimer

The services provided by Wave are educational, developmental, and consultative in nature.

Our services are not psychotherapy, counselling, mental health treatment, psychiatric care, medical treatment, legal advice, financial advice, or crisis intervention services.

Participation in coaching, consulting, facilitation, speaking engagements, workshops, leadership programs, or training does not establish a therapist-client, counsellor-client, physician-patient, lawyer-client, or other regulated professional relationship.

Individuals experiencing mental health concerns, medical conditions, legal issues, emergencies, or crises should seek assistance from appropriately qualified professionals or emergency services.

Confidentiality

We strive to maintain confidentiality regarding information shared during coaching sessions, consulting engagements, facilitation, workshops, assessments, and training programs.

However, confidentiality cannot be guaranteed in all circumstances.

Information may be disclosed when:

• Required by law

• Required by court order

• Necessary to prevent serious risk of harm to an individual

• Necessary to comply with regulatory obligations

• Necessary to protect our legal rights

• Authorized by the individual concerned

Group Programs and Workshops

For group coaching programs, workshops, masterminds, leadership cohorts, and training events, we encourage participants to maintain the confidentiality of information shared by others.

However, we cannot guarantee that other participants will maintain confidentiality.

Participants are responsible for exercising discretion regarding the information they choose to share in group settings.

Assessments and Surveys

We may use assessments, questionnaires, inventories, surveys, or self-reflection tools as part of our services.

Assessment results are intended for educational and developmental purposes only and should not be interpreted as medical, psychological, psychiatric, or diagnostic evaluations.

Testimonials and Success Stories

We may request permission to use testimonials, reviews, success stories, photographs, videos, or other content for educational or marketing purposes.

We will obtain consent before identifying individuals by name unless the information has already been made publicly available by the individual.

Consent may be withdrawn at any time, subject to practical limitations.

Cookies and Analytics

Our website may use cookies and analytics technologies to:

• Understand website traffic

• Improve website performance

• Enhance user experience

• Measure marketing effectiveness

Users may adjust browser settings to limit or disable cookies.

Disabling cookies may affect website functionality.

Email Communications

If you subscribe to our newsletter, waitlist, mailing list, or educational content, we may send communications regarding:

• Programs

• Workshops

• Leadership training

• Educational resources

• Business updates

• Promotional offers

You may unsubscribe at any time using the unsubscribe link included in communications.

Third-Party Service Providers

We may use trusted third-party providers to support our operations, including:

• Email marketing platforms

• Scheduling software

• Video conferencing platforms

• Payment processors

• Cloud storage providers

• Survey platforms

• Learning management systems

• Customer relationship management systems

These providers may process information on our behalf and are expected to maintain appropriate privacy and security safeguards.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Despite reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users provide information at their own risk.

Retention of Information

We retain personal information only as long as reasonably necessary to:

• Deliver services

• Maintain business records

• Meet legal requirements

• Resolve disputes

• Enforce agreements

Information that is no longer required will be securely deleted, anonymized, or destroyed.

Access and Correction

Individuals may request access to personal information held about them and may request corrections where information is inaccurate or incomplete.

Requests should be submitted using the contact information provided below.

Reasonable verification of identity may be required.

Withdrawal of Consent

Where consent is the basis for processing personal information, individuals may withdraw consent at any time, subject to legal, contractual, or operational limitations.

Withdrawal of consent may affect our ability to provide certain services.

Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent.

International Data Transfers

Certain service providers may store or process information outside of Newfoundland and Labrador or outside Canada.

By providing information to us, you acknowledge that information may be transferred to jurisdictions with privacy laws that differ from those in your province or country.

Business Transactions

If our business is sold, merged, reorganized, or transferred, personal information may be included among transferred assets, subject to applicable legal requirements.

Limitation of Liability

To the fullest extent permitted by law, [Business Name] shall not be liable for unauthorized access to personal information resulting from circumstances beyond our reasonable control, including cyberattacks, service provider failures, technical failures, or criminal acts by third parties.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be posted on our website with a revised effective date.

Continued use of our services following changes constitutes acceptance of the revised policy.

Contact Information

Questions, concerns, requests for access, correction requests, or privacy inquiries may be directed to:

Wave

Attention: Privacy Officer

Email: Stephanie@wavesociety.ca

Phone: (709) 765-9348

Website: waveofsafety.com

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